GBS Operations Management

Why this course today?

  • The GBS Operations Management course outlines the approach, methodology and tools needed for running day-to-day operations, managing operational issues and driving continuous improvement methodologies.  This is an essential training for anybody working in either the Head Office or in Shared Service Centers

Will give you the tools for:
Operations Planning
Operations Control (Managing The Shop Floor)
Quality Management & Continuous Improvement

Type: Short Course

Tematic area: Digital Transformation; People Management & Leadership

When: May/June 2022

Length: 12 hours

Format: online

Language: English

Fee: 2.000€ + IVA

Marketing & Recruitment
Email :

Topics you will face during course

  • Defining Objectives & Measures, Knowledge Transfer (Process Documentation, Effort Estimation)
  • Daily Operations Management, Incident Management
  • Problem Analysis, Continuous Improvement

Case histories:
Procter & Gamble Global Business Services
Walmart Global Business Services

Testimonials (Co/Speaker):
Filippo Passerini – Former Group President GBS & CIO, P&G
Yazdi Bagli – Senior Vice President, GBS, Walmart


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