Michela Arnaboldi

Core Faculty | Full Professor

Short Profile outline

PhD program coordinator

Michela Arnaboldi, Ph.D. is Full Professor of Accounting Finance and Control at Politecnico di Milano. She is the Director of Institution and Public Administration at Polimi Graduate School of Management. She is member of the board of the Department of Management Economics and Industrial Engineering, where she is part of the PHD Board. She is coordinator of Urbanscope, the interdepartmental Lab of Politecnico di Milano on the use of analytics for decision making. She's author of over 70 papers published on national and international journals and conference proceedings


PHD: Management Economics and Industrial Engineering, Politecnico di Milano.

Master of Science: Management Engineering, Politecnico di Milano.

Academic course held at SOM

Accounting, Finance & Control

Advanced Performance Measurement

Accounting, Finance & Control

Advanced Performance Measurement

Accounting, Finance & Control

Management For Architecture

Accounting, Finance & Control

Elementi di management per l'architettura

Accounting, finance & control

Accounting, finance & control

Accounting, finance & control

Accounting, finance & control

Management control systems

Accounting, finance & control

Cross boundary processes

Management control systems

Case study and Action Research

Advanced Interaction Skills for Academic Professionals

Case study and Action Research

Advanced skills for academic professionals

Case study and content analysis methodology

Advanced skills for academic professionals

Case study and content analysis methodology

Case study methodologies and content analysis

Case study and content analysis methodologies



Specializing masters


Her Research activity focused on two interrelated stream. The first is the use of analytics in decision making and performance management. The second stream analyse the change in the public and cultural institutions due to analytics and more generally digital technologies

Relevant Publications

Barnes S.J.| Diaz M.| Arnaboldi M. (2021), "Understanding panic buying during COVID-19: A text analytics approach", Expert Systems with Applications, 169

Agostino D.| Arnaboldi M. (2021), "From preservation to entertainment: Accounting for the transformation of participation in Italian state museums", Accounting History, 26, 102-122

Arnaboldi M.| Diaz Lema M.L. (2021), "The participatory turn in museums: The online facet", Poetics, 89

Arnaboldi M.| Robbiani A.| Carlucci P., "On the relevance of self-service business intelligence to university management", Journal of Accounting and Organizational Change, 17, 5-22

Agostino D.| Arnaboldi M.| Lampis A. (2020), "Italian state museums during the COVID-19 crisis: from onsite closure to online openness", Museum Management and Curatorship, 362-372

Arnaboldi M.| Azzone G. (2020), "Data science in the design of public policies: dispelling the obscurity in matching policy demand and data offer", Heliyon, 6

Agostino D.| Arnaboldi M.| Lema M.D. (2020), "New development: COVID-19 as an accelerator of digital transformation in public service delivery", Public Money and Management, 1-4

Agostino D.| Arnaboldi M.| Lema M.L.D.| Riva P. (2020), "Exploring the importance of Facebook post writing as a museum engagement tool", Proceedings of the 7th European Conference on Social Media, ECSM 2020, 28-36

Diaz Lema M.| Arnaboldi M. (2020), "The participative turn in Museum: The online facet", PervasiveHealth: Pervasive Computing Technologies for Healthcare, 61-78

van der Voort H.G.| Klievink A.J.| Arnaboldi M.| Meijer A.J., "Rationality and politics of algorithms. Will the promise of big data survive the dynamics of public decision making?", Government Information Quarterly, 36, 27-38

Agostino D.| Arnaboldi M.| Calissano A., "How to quantify social media influencers: An empirical application at the Teatro alla Scala", Heliyon, 5

Agostino D.| Arnaboldi M., "What can social media data add to the knowledge of arts and humanities? an empirical investigation on twitter at teatro alla scala", Knowledge Management and Organizational Learning, 7, 197-213

Agostino Deborah; Arnaboldi Michela, "Performance measurement systems in public service networks. The what, who, and how of control", Financial Accountability and Management, 34, 103-116

Arnaboldi Michela, "The missing variable in big data for social sciences: The decision-maker", Sustainability (Switzerland), 10

Agostino Debora; Arnaboldi Michela; Azzone Giovanni, "Social media data into performance measurement systems: Methodologies, opportunities, and risks", Handbook of Research on Modernization and Accountability in Public Sector Management, 254-275

Agostino Deborah;Arnaboldi Michela, "Social media data used in the measurement of public service effectiveness: empirical evidence from Twitter in higher education institutions", PUBLIC POLICY AND ADMINISTRATION, 34, 1-27

Agostino Deborah;Arnaboldi Michela, "Rational and ritualistic use of key performance indicators in hybrid organizations", PUBLIC MONEY & MANAGEMENT, 37, 409-416

Arena Marika;Arnaboldi Michela;Palermo Tommaso, "The dynamics of (dis)integrated risk management: A comparative field study", ACCOUNTING, ORGANIZATIONS AND SOCIETY, 62, 65-81

Arnaboldi Michela;Brambilla Marco;Cassottana Beatrice;Ciuccarelli Paolo;Vantini Simone, "Urbanscope: A Lens to Observe Language Mix in Cities", AMERICAN BEHAVIORAL SCIENTIST, 61, 774-793

Agostino Deborah;Arnaboldi Michela;Dal Molin Martina, "Critical crossroads to explain network change: evidence from a goal-directed network", THE INTERNATIONAL JOURNAL OF PUBLIC SECTOR MANAGEMENT, 30, 255-269

Arnaboldi Michela;Lapsley Irvine;Dal Molin Martina, "Modernizing public services: Subtle interplays of politics and management", JOURNAL OF ACCOUNTING & ORGANISATIONAL CHANGE, 12, 547-567

Agostino Deborah;Arnaboldi Michela, "A Measurement Framework for Assessing the Contribution of Social Media to Public Engagement: An empirical analysis on Facebook", PUBLIC MANAGEMENT REVIEW, 18, 1289-1307

Arnaboldi Michela;Coget Jean-Francois, "Social media and business. We've been asking the wrong question", ORGANIZATIONAL DYNAMICS, 45, 47-54

Agostino Deborah;Arnaboldi Michela, "How Performance Measurement Systems Support Managerial Actions in Networks: Evidence from an Italian Case Study", PUBLIC ORGANIZATION REVIEW, 15, 117-137

Arnaboldi Michela;Lapsley Irvine;Steccolini Ileana, "Performance Management in the Public Sector: The Ultimate Challenge", FINANCIAL ACCOUNTABILITY & MANAGEMENT, 31, 1-22

Agostino Deborah;Steenhuisen Bauke;Arnaboldi Michela;De Bruijn Hans, "PMS development in local public transport:Comparing Milan and Amsterdam", TRANSPORT POLICY, 33, 26-32

Agostino Deborah;Arena Marika;Arnaboldi Michela, "Leading change in public organisations: the role of mediators", LEADERSHIP & ORGANIZATION DEVELOPMENT JOURNAL, 34, 596-615

Arnaboldi Michela, "Consultant-Researchers in Public Sector Transformation: An Evolving Role", FINANCIAL ACCOUNTABILITY & MANAGEMENT, 29, 140-160

Accreditations, Rankings & Memberships