Data-driven approaches to service operations management
Jun
9
2020
Start: Jun 9 | 11:45 am
End : Jun 9 | 01:00 pm
Category: Tags:Dipartimento di Ingegneria Gestionale, via Raffaele Lambruschini, 4B 20156 Milano MI
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Ger Koole
Vrije Universiteit Amsterdam
Abstract:
The abundance of data and the development of algorithms capable of using this data have led to an unprecedented shift in scientific focus and funding to these new AI method.
Is our model-based approach still valid or will it soon be replaced by data-driven AI approaches? Is AI a threat to modelling or does it improve our methods and makes it stronger? After some general thoughts and observations I will give some examples of both, from the field of service operations.
Ger Koole is Professor in Applied Probability at Vrije Universiteit Amsterdam.
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Venue
Microsoft Teams