Cristina Masella

Core Faculty | Full Professor

Short Profile outline

Delegate of the Rector for Budget and Management Control

Cristina Masella is a full professor at Politecnico di Milano, where she teaches Business Administration. She is member of the Academic Senate and Rector’s Delegate for Budget and Control. She is member of the Board of Campus Bio-Medico University of Rome and of the Assessment Board of IULM University. She has been Director of the Department of Management Engineering (2010-2016), Vice President of the Polimi Graduate School of Management (2015-2017). She has been appointed by Lombardy Region as a Member of the Commission that selected the CEO of Health Public companies (twice 2018 and 2015) and as a member of the expert commission for the Health Regional Reform (2013-2017).


Master of Science: Management Engineering, Politecnico di Milano.

Academic course held at SOM

Economia e Organizzazione Aziendale C

Impresa e Decisioni Strategiche

Economia e Organizzazione Aziendale C

Impresa e Decisioni Strategiche

Economia e Organizzazione Aziendale C

Impresa E Decisioni Strategiche

Economia e Organizzazione Aziendale C

Impresa e Decisioni Strategiche

Impresa e decisioni strategiche

Economia e organizzazione aziendale c

Impresa e decisioni strategiche

Impresa e decisioni strategiche

Economia e organizzazione aziendale a

Economia e organizzazione aziendale a

Economia e organizzazione aziendale a

Management sanitario


Executive Education



My research interests are related to the management of technological and organizational innovations in Healthcare. Topics of investigation are: patients flow, organization of surgical blocks, evaluation of health technologies (HTA) with a focus on the evaluation of telemedicine services, administrative databases as sources of data for organizational research, impact of ICT on the organization of services with a specific focus on networks for chronic diseases, deepening the role of patient empowerment and co-production models in service production; patient experience as a source of organizational innovation. Collaboration with health organizations is a key feature of the research activities

Relevant Publications

Graffigna G.| Gheduzzi E.| Morelli N.| Barello S.| Corbo M.| Ginex V.| Ferrari R.| Lascioli A.| Feriti C.| Masella C. (2021), "Place4Carers: a multi-method participatory study to co-design, piloting, and transferring a novel psycho-social service for engaging family caregivers in remote rural settings", BMC Health Services Research, 21

Gheduzzi E.| Masella C.| Morelli N.| Graffigna G. (2021), "How to prevent and avoid barriers in co-production with family carers living in rural and remote area: an Italian case study", Research Involvement and Engagement, 7

Gualandi R.| Masella C.| Piredda M.| Ercoli M.| Tartaglini D. (2021), "What does the patient have to say? Valuing the patient experience to improve the patient journey", BMC Health Services Research, 21

Gheduzzi E.| Morelli N.| Graffigna G.| Masella C. (2021), "Facilitating co-production in public services: Empirical evidence from a co-design experience with family caregivers living in a remote and rural area", Health Services Management Research, 34, 21-35

De Benedictis A.| Lettieri E.| Gastaldi L.| Masella C.| Urgu A.| Tartaglini D. (2020), "Electronic medical records implementation in hospital: An empirical investigation of individual and organizational determinants", PLoS ONE, 15

Graffigna G.| Barello S.| Morelli N.| Gheduzzi E.| Corbo M.| Ginex V.| Ferrari R.| Lascioli A.| Feriti C.| Masella C. (2020), "Place4Carers: A mixed-method study protocol for engaging family caregivers in meaningful actions for successful ageing in place", BMJ Open, 10

Gualandi R.| Masella C.| Tartaglini D. (2020), "Improving hospital patient flow: a systematic review", Business Process Management Journal, 26, 1541-1575

Marone L.| Onofrio R.| Masella C. (2020), "The Italian case of lecco innovation living lab: Stakeholders’ needs and activities to contribute to the technological innovation process in healthcare", Sustainability (Switzerland), 12, 1-15

Reale F.| Segato F.| Tartaglini D.| Masella C. (2020), "Action Research as a Method to Find Solutions for the Burden of Caregiving at Hospital Discharge", Systemic Practice and Action Research, 33, 167-185

Benedictis A.D.| Lettieri E.| Masella C.| Gastaldi L.| Macchini G.| Santu C.| Tartaglini D., "WhatsApp in hospital? An empirical investigation of individual and organizational determinants to use", PLoS ONE, 14

Gualandi R.| Masella C.| Viglione D.| Tartaglini D., "Exploring the hospital patient journey: What does the patient experience?", PLoS ONE, 14

Gheduzzi E.| Masella C.| Segato F., "Implementing co-production in mental health organizations", Journal of Mental Health Training, Education and Practice, 13, 480-492

Gualandi R.| Masella C.| Tartaglini D., "Improving hospital patient flow: a systematic review", Business Process Management Journal

Cutti Andrea G.;Lettieri Emanuele;Del Maestro Martina;Radaelli Giovanni;Luchetti Martina;Verni Gennero;Masella Cristina, "Stratified cost-utility analysis of C-Leg versus mechanical knees: Findings from an Italian sample of transfemoral amputees", PROSTHETICS AND ORTHOTICS INTERNATIONAL, 41, 227-236

Segato Federica;Masella Cristina, "Telemedicine services: how to make them last over time", HEALTH POLICY AND TECHNOLOGY

Foglia Emanuela;Lettieri Emanuele;Ferrario Lucrezia;Porazzi Emanuele;Garagiola Elisabetta;Pagani Roberta;Bonfanti Marzia;Lazzarotti Valentina;Manzini Raffaella;Masella Cristina;Croce Davide, "TECHNOLOGY ASSESSMENT IN HOSPITALS: LESSONS LEARNED FROM AN EMPIRICAL EXPERIMENT", INTERNATIONAL JOURNAL OF TECHNOLOGY ASSESSMENT IN HEALTH CARE, 1-9

Frigerio Maria;Mazzali Cristina;Paganoni Anna M.;Ieva Francesca;Barbieri Pietro;Maistrello Mauro;Agostoni Ornella;Masella Cristina;Scalvini Simonetta, "Trends in heart failure hospitalizations, patient characteristics, in-hospital and 1-year mortality: A population study, from 2000 to 2012 in Lombardy", INTERNATIONAL JOURNAL OF CARDIOLOGY, 236, 310-314

Segato Federica;Masella Cristina, "Integrated care in action: opening the ", INTERNATIONAL JOURNAL OF HEALTH PLANNING AND MANAGEMENT, 32, 50-71

Vitacca Michele;Fumagalli Lia P.;Borghi Gabriella;Colombo Fausto;Castelli Alberto;Scalvini Simonetta;Masella Cristina, "Home-Based Telemanagement in Advanced COPD: Who Uses it Most? Real-Life Study in Lombardy", COPD, 13, 491-498

Mazzali Cristina;Paganoni Anna M.;Ieva Francesca;Masella Cristina;Maistrello Mauro;Agostoni Ornella;Scalvini Simonetta;Frigerio Maria, "Methodological issues on the use of administrative data in healthcare research: the case of heart failure hospitalizations in Lombardy region, 2000 to 2012", BMC HEALTH SERVICES RESEARCH, 16, 1-10

Radaelli Giovanni;Lettieri Emanuele;Masella Cristina, "Physicians’ Willingness to Share: a TPB-based analysis", KNOWLEDGE MANAGEMENT RESEARCH AND PRACTICE, 13, 91-104

Pinzone Marta;Lettieri Emanuele;Masella Cristina, "Proactive Environmental Strategies in Healthcare Organizations: Drivers and Barriers in Italy", JOURNAL OF BUSINESS ETHICS, 131, 183-197

Fumagalli Lia P.;Radaelli Giovanni;Lettieri Emanuele;Bertelè Paolo;Masella Cristina, "Patient Empowerment and its neighbours: Clarifying the boundaries and their mutual relationships", HEALTH POLICY, 119, 384-394

Lettieri Emanuele;Fumagalli Lia P.;Radaelli Giovanni;Bertelè Paolo;Vogt J.;Hammerschmidt R.;Lara J. L.;Carriazo A.;Masella Cristina, "Empowering patients through eHealth: A case report of a pan-European project Health policy, reform, governance and law", BMC HEALTH SERVICES RESEARCH, 15, 1-12

Radaelli Giovanni;Dal Molin Martina;Lettieri Emanuele;Masella Cristina, "Promoting a new practice in hospital: a qualitative comparative analysis of alternative design", INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION, 37, 376-387

Radaelli Giovanni;Lettieri Emanuele;Masella Cristina;Merlino Luca P.;Strada Alberto;Tringali Michele, "Implementation of eunethta core model (R) in lombardia: the VTS Framework", INTERNATIONAL JOURNAL OF TECHNOLOGY ASSESSMENT IN HEALTH CARE, 30, 105-112

Masella Cristina;Garavaglia Giulia;Borghi Gabriella;Castelli Alberto;Radaelli Giovanni;Peruselli C. , "Implementation of a Hospital-Based Home Palliative Care at regional level: A quantitative study of the Ospedalizzazione Domiciliare Cure Palliative Oncologiche program in Lombardy", PALLIATIVE MEDICINE, 29, 241-248

Chiarini G.;Ray P.;Akter S.;Masella Cristina;Ganz A., "mHealth Technologies for Chronic Diseases and Elders: A Systematic Review", IEEE JOURNAL ON SELECTED AREAS IN COMMUNICATIONS, 31, 1-13

Zanaboni Paolo;Landolina Maurizio;Marzegalli Maurizio;Lunati Maurizio;Perego Giovanni B.;Guenzati Giuseppe;Curnis Antonio;Valsecchi Sergio;Borghetti Francesca;Borghi Gabriella;Masella Cristina, "Cost-Utility Analysis of the EVOLVO Study on Remote Monitoring for Heart Failure Patients With Implantable Defibrillators: Randomized Controlled Trial", JMIR. JOURNAL OF MEDICAL INTERNET RESEARCH, 15

Lettieri Emanuele;Bartoli Laura;Masella Cristina, "Coordinating intra-sector services in healthcare: Requirements and elements that managers should take into account", EUROPEAN MANAGEMENT JOURNAL, 31, 591-601

Accreditations, Rankings & Memberships