Logistics Operations and the Human Factor – Empirical Data and Future Research Perspectives
Georg-August-University of Göttingen, Germany
The human factor is regarded as increasingly relevant for the success of logistics operations in white-collar and blue-collar work areas such as route planning, order picking, truck or forklift driving. This is not in contrast but in line with the increasing automatization and digitalization trends and the application of artificial intelligence as human tasks transition from operations towards supervision.
The effective and efficient division of labor between humans and machines has to be constantly redefined in order to arrive at successful logistics and supply chain concepts for the future.
As static areas of responsibility are outdated, a dynamic and flexible approach towards joint learning and adaption of humans and machines together is required for innovations in the areas of autonomous driving and its implications, automated intralogistics or digital omnichannel retail logistics. Questions of social sustainability from the human worker perspective are therefore intertwined with business competitiveness and supply chain innovation.
Matthias Klumpp has studied economics, management and education sciences at the Universities of Leipzig, Strasbourg, Berlin and Kassel. He obtained his venia legendi in management science at the University of Duisburg-Essen and was in visiting positions at the Universities of Twente, Lugano, Florence and Modena. His research interests include the impact of artificial intelligence and digitalization on logistics and supply chain management as well as the interrelation with the human factor in digital logistics systems. This relates to concepts of human learning, stress and strain analysis or qualification issues. Application areas include the retail, health care, emergency, and humanitarian logistics sectors. His research is published for example in Journal of Business Logistics, International Journal of Production Economics, International Journal of Logistics Management or Supply Chain Management: An International Journal. He has been providing expertise to the EU Commission (ESCO, COST), DFG, NWO, VQR and other and science and research institutions.
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