GBS Service Management

Why this course today?

  • The GBS Service Management course essentially provides the framework to professionally manage shared services like a business.  It provides the framework, standards and process training to manage all aspects of defining a clear service, pricing and benchmarking, creating strategies and innovation plans, and commercializing the Service.

Will give you the tools for:

  • Service Fundamentals and landscape assessment
  • Service design and Ideal State
  • Service Strategy and Stakeholder management

Type: Short Course

Tematic area: Digital Transformation; People Management & Leadership

When: May 2022

Length: 12 hours

Format: online

Language: English

Fee: 2.000€ + IVA

Marketing & Recruitment
Email :

Topics you will face during course

  • Service Management concepts and design fundamentals, Service Management Framework, Service Landscape Assessment
  • Client and User definition and segmentation (Client and User Journey, Kano Analysis), Service Charter (Service Objective, Value and Benefits definition, System Diagram), Service Scorecard
  • Service Strategy (Where to play and how to win, Service Portfolio), Service Relationship Management (Joint Business planning, Communication and Commercialization), Cost Modelling and Chargeback

Case histories
Procter & Gamble Global Business Services
Walmart Global Business Services

Testimonials (Co/Speaker)
Filippo Passerini – Former Group President GBS & CIO, P&G
Yazdi Bagli – Senior Vice President, GBS, Walmart


Ranking 14 Mar

Online MBA Ranking 2022: il MIP Politecn ...

Secondo il Financial Times e QS Quacquarelli Symonds anche per il 2022 l’international Flex MBA  della School of Management del Politecnico di Milano è tra i migliori al mondo, rispettivamente al sesto e undicesimo posto. MIP Politecnico di Milano, la Graduate School of Business che fa parte ...

purpose Purpose Talks 16 Feb
mba New Generation MBA purpose 19 Gen

Success Stories


Non sono presenti eventi

I Soci MIP