GBS Foundation

Why this course today?

  • GBS Foundation provides an introduction to Global Business Services and outlines all the key concepts required to develop a strong understanding of how to build and operate a professional GBS.  The Foundation course also provides the standard model and the terminology required to consistently develop advanced GBS processes.

Will give you the tools for:

  • GBS Overview
  • GBS Initial Implementation
  • Introduction to GBS Processes

Type: Short course

Tematic area: Digital Transformation; People Management & Leadership

When: April 2021

Length: 6 hours

Format: Online

Language: English

Fee: Free of charge

Marketing & Recruitment
Tel : 02 2399 4874
Email :

Topics you will face during course

  • Professional GBS Model, History of GBS, Breadth and Sourcing Models, GBS Business Case: Why should you do GBS
  • GBS Levels of Maturity, How to commit to and measure GBS ROI, How to execute GBS Siting and Offshore Centers
  • Overview of how to run a GBS Operation (Running GBS as a Business), Introduction to GBS Service Management, Introduction to GBS organization structures, Supporting functions of GBS

Case histories
Procter & Gamble Global Business Services
Walmart Global Business Services

Testimonials (Co/Speaker)
Filippo Passerini – Former Group President GBS & CIO, P&G
Yazdi Bagli – Senior Vice President, GBS, Walmart


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